FAQs

SHIPPING INFORMATION

WHAT DELIVERY METHOD DO YOU USE?

Delivery methods vary according to the item/s being shipped and the destination of the shipping.  If you are outside of the UK and want to know more about international shipping please feel free to Contact Us for more information. 

DO YOU SHIP WORLDWIDE?

Yes!  We have shipped items all over the globe ranging from EU countries to the USA, Hong Kong and Australia.  Wherever you are based we're sure we can ship our equipment to you. 

HOW ARE ITEMS SENT?

Most items are sent on pallets due to the size and weight of them. Other smaller items would usually be sent by UPS or DPD shipping methods

CAN I TRACK MY ITEMS?

Absolutely. Parcels are able to be tracked through the network once they have left us. Unfortunately at the time of writing pallets are unable to be tracked but we will email you once the goods are dispatched

WHY IS SHIPPING SO EXPENSIVE

The majority of our goods are very heavy and large items which unfortunately are not cheap. Our online shop can only calculate shipping rates per item so we may be able to help on the online shipping cost if you contact us.

On large orders it is advisable to contact us for a container or groupage rate which combines multiple items into one delivery to give you a lower cost.

DO YOU HAVE ANY EXAMPLE SHIPPING RATES
  • Norway (North)- 40ft Container 2022 £2200
  • New Zealand - 4 x Pallets £1400
  • Colorada (USA) Door to Door - 2 x 1000kg Pallets £1400
  • Denmark - 2 x Pallets £480
  • Switzerland - 1 x Pallet £250

PAYMENT INFORMATION

WHAT PAYMENT METHODS DO YOU ACCEPT?

We generally deal with electronic bank transfer but we are able to take card payment through the website. 

At present bank transfer or debit card is the preferred payment method. Unfortunately at present we do not accept Paypal due to high charges associated with this payment method.  

DO YOU OFFER DISCOUNTS

We do offer discounts depending on the order volume. The longer our manufacturing capacity is booked up for, the less we need to advertise in order to secure more orders. We pass this saving onto you in the form of a discount.

DO I HAVE TO PAY THE BALANCE UP FRONT?

No, we don't expect you to pay the full balance up front. A 30% deposit allows us to start ordering materials and scheduling the work diary. Your remaining balance is not due till the goods are ready to ship

Equipment INFORMATION

AM I ABLE TO VIEW THE EQUIPMENT?

Due to the costs associated with running a showroom unfortunately we are not able to offer the opportunity to view equipment at our premises.  However, we may be able to point you in the direction of a customer locally who has some of our equipment that you may be able to view. 

CAN YOU CUSTOM MAKE GYM EQUIPMENT?

Despite our name we generally do not make a huge amount of custom one off equipment.  We are able to do this if required but the process for making one piece is time consuming and the research and design costs are added to a single item rather than an entire stock portfolio so will generally be higher in cost unless it's a simple idea.  Contact Us to talk more.

I CAN FIND CHEAPER ELSEWHERE SO WHY SHOULD I BUY YOUR EQUIPMENT?

Quality doesn’t come cheap and customers who invest the money in our equipment don’t regret it.

DO YOU OFFER FULL FACILITY SET UPS?

Absolutely! If you’re looking for a full facility set up please get in contact with us.
With large scale set ups we are able to produce a model of the final gym giving you the peace of mind that everything is going to exceed your expectations. We have several contacts who are experts in their fields and can lay the perfect floor or lighting giving you your dream facility!

Finance INFORMATION

We can offer finance packages to UK residents only.

Finance terms are available for purchases where the value exceeds £250 (GBP). 

Visit our gym equipment finance page to discover more about the benefits or use the calculator on each of the product pages to see what your repayments would be.  

Business Leasing is currently only available to UK registered businesses.

Business Leasing undertaken by a finance company who essentially purchase the equipment on your behalf and split the total cost into manageable monthly payments over a fixed term (usually between 12 and 60 months) and at the end of it allow you to own the piece/s of equipment.

These forms of finance incur a rate of interest as the ‘debt’ is assigned to the business rather than the person providing a higher amount of risk for the funder which is shown through higher interest rates in comparison to personal finance. These forms of finance do provide certain benefits such as

  • 100% of every lease payment is tax deductible
  • Fixed payments every month over terms of up to 5 years allowing you to plan your finances
  • Potential of leasing anything from £1000 > £1000000
  • Improves Cash Flow – Pay all the VAT upfront as your deposit and claim it straight back on your VAT return

Simply add an item to your shopping cart and proceed with your business lease application and get a phone call from our finance provider to progress your application

Financing is a simple, cost effective way to fund essential equipment to grow and support your business, whilst minimising the drain on working capital.

By spreading the cost of the equipment over the life of an agreement, it allows you to offset the cost against increased business income, realised by the new equipment.

In few simple steps, you will discover that Kustom Kit Gym Equipment can help you to achieve your equipment needs.

Our experience and expertise allows us to not only provide a professional service but also deliver the most competitive and flexible finance solution.

With credit available from £1,000 upwards on business leasing or £150-£15000 for personal finance, we believe we can help you finance that much needed equipment.

  • The cost of the gym equipment can be spread over the lifetime of the asset, allowing you to offset the cost against future earnings.
  • Access to higher standard of equipment that may be too costly to buy outright.
  • Upgrading the equipment is easy just add items to your shopping cart and apply online for personal finance or click business finance to have a representative contact you to discuss further details
  • Fixed monthly payments make it easier to forecast.
  • Financing preserves your other credit lines (overdrafts, loans), allowing you to keep them open for future use.

We source the best finance option, ensuring a flexible and tailor made solution to benefit our customers.

Unfortunately we are unable to offer finance to anyone outside the United Kingdom

AM I ABLE TO VIEW THE EQUIPMENT?

Due to the costs associated with running a showroom unfortunately we are not able to offer the opportunity to view equipment at our premises.  However, we may be able to point you in the direction of a customer locally who has some of our equipment that you may be able to view. 

CAN YOU CUSTOM MAKE GYM EQUIPMENT?

Despite our name we generally do not make a huge amount of custom one off equipment.  We are able to do this if required but the process for making one piece is time consuming and the research and design costs are added to a single item rather than an entire stock portfolio so will generally be higher in cost unless it's a simple idea.  Contact Us to talk more.

I CAN FIND CHEAPER ELSEWHERE SO WHY SHOULD I BUY YOUR EQUIPMENT?

Quality doesn’t come cheap and customers who invest the money in our equipment don’t regret it.

DO YOU OFFER FULL FACILITY SET UPS?

Absolutely! If you’re looking for a full facility set up please get in contact with us.
With large scale set ups we are able to produce a model of the final gym giving you the peace of mind that everything is going to exceed your expectations. We have several contacts who are experts in their fields and can lay the perfect floor or lighting giving you your dream facility!

COMPANY INFORMATION

We are based in Edington, Somerset in the United Kingdom. Using a SAT NAV type in TA7 9BF which should take you to Suprema Industrial Estate.  When entering the estate we are at the very back of the estate.

You can either email us at info@kustomkitgymequipment.com where we aim to respond to you as quickly as possible (usually within a couple of hours).  Alternatively, you can telephone us on +44 (0) 1934 257061  

Kim is the joint owner and deals with all marketing and sales queries. Please contact her at kim@kustomkitgymequipment.com 

The company was formed in 2012/2013 and has been successfully shipping gym equipment worldwide ever since

This changes from year to year but at present we have a dedicated team of 5 staff

All our equipment is designed by Christian Dyte, the founder of the company

We occasionally get spaces, if you have a keen interest in sales or manufacturing please get in touch and if no vacancies are available we will keep your details on file.

AM I ABLE TO VIEW THE EQUIPMENT?

Due to the costs associated with running a showroom unfortunately we are not able to offer the opportunity to view equipment at our premises.  However, we may be able to point you in the direction of a customer locally who has some of our equipment that you may be able to view. 

CAN YOU CUSTOM MAKE GYM EQUIPMENT?

Despite our name we generally do not make a huge amount of custom one off equipment.  We are able to do this if required but the process for making one piece is time consuming and the research and design costs are added to a single item rather than an entire stock portfolio so will generally be higher in cost unless it's a simple idea.  Contact Us to talk more.

I CAN FIND CHEAPER ELSEWHERE SO WHY SHOULD I BUY YOUR EQUIPMENT?

Quality doesn’t come cheap and customers who invest the money in our equipment don’t regret it.

DO YOU OFFER FULL FACILITY SET UPS?

Absolutely! If you’re looking for a full facility set up please get in contact with us.
With large scale set ups we are able to produce a model of the final gym giving you the peace of mind that everything is going to exceed your expectations. We have several contacts who are experts in their fields and can lay the perfect floor or lighting giving you your dream facility!

EDUCATION

We always use Powder Coating due to its highly decorative yet tough finish. Wet spraying generally doesn’t adhere very well and can have a poor final finish.

Powder coating provides a final finish generally 4-5 times thicker than traditional wet spraying.

Powder coating is also an environmentally friendly process in comparison to wet spraying which is flammable, carcinogenic and full of VOC’s (volatile organic compounds).

We don’t have any specific guides at the minute but we have a large database of topics available in our blog

AM I ABLE TO VIEW THE EQUIPMENT?

Due to the costs associated with running a showroom unfortunately we are not able to offer the opportunity to view equipment at our premises.  However, we may be able to point you in the direction of a customer locally who has some of our equipment that you may be able to view. 

CAN YOU CUSTOM MAKE GYM EQUIPMENT?

Despite our name we generally do not make a huge amount of custom one off equipment.  We are able to do this if required but the process for making one piece is time consuming and the research and design costs are added to a single item rather than an entire stock portfolio so will generally be higher in cost unless it's a simple idea.  Contact Us to talk more.

I CAN FIND CHEAPER ELSEWHERE SO WHY SHOULD I BUY YOUR EQUIPMENT?

Quality doesn’t come cheap and customers who invest the money in our equipment don’t regret it.

DO YOU OFFER FULL FACILITY SET UPS?

Absolutely! If you’re looking for a full facility set up please get in contact with us.
With large scale set ups we are able to produce a model of the final gym giving you the peace of mind that everything is going to exceed your expectations. We have several contacts who are experts in their fields and can lay the perfect floor or lighting giving you your dream facility!