Below you will find the answers to some of the more commonly asked questions. If you cannot find an answer to your questions please feel free to contact us.
AM I ABLE TO VIEW THE EQUIPMENT?
Due to the costs associated with running a showroom unfortunately we are not able to offer the opportunity to view equipment at our premises. However, we may be able to point you in the direction of a customer locally who has some of our equipment that you may be able to view.
CAN YOU CUSTOM MAKE GYM EQUIPMENT?
Despite our name we generally do not make a huge amount of custom one off equipment. We are able to do this if required but the process for making one piece is time consuming and the research and design costs are added to a single item rather than an entire stock portfolio so will generally be higher in cost unless it's a simple idea. Contact us to talk more.
I CAN FIND CHEAPER ELSEWHERE SO WHY SHOULD I BUY YOUR EQUIPMENT?
Quality doesn’t come cheap and customers who invest the money in our equipment don’t regret it.
We don’t claim to be cheap and we are not targeting gym owners or athletes that want cheap equipment. Our equipment is of a luxury standard, hand-made in the UK with high quality materials and components and the costs are reflective of this.
As an example, we typically use thicker steel during our manufacturing process than many of our competitor alternatives. This adds not only robustness but also machine life ensuring value for money.
DO YOU OFFER FULL FACILITY SET UPS?
Absolutely! If you’re looking for a full facility set up please get in contact with us.
With large scale set ups we are able to produce a model of the final gym giving you the peace of mind that everything is going to exceed your expectations. We have several contacts who are experts in their fields and can lay the perfect floor or lighting giving you your dream facility!
DO YOU OFFER VARIOUS COLOURS FOR ME TO CHOOSE FROM?
We do and we are able to offer a variety of colours for both framework and upholstery. Some powder coating colours may incur additional costs, for example; candy colours.
WHY IS POWDER COATING BETTER THAN WET SPRAYING?
We always use Powder Coating due to its highly decorative yet tough finish. Wet spraying generally doesn’t adhere very well and can have a poor final finish.
Powder coating provides a final finish generally 4-5 times thicker than traditional wet spraying.
Powder coating is also an environmentally friendly process in comparison to wet spraying which is flammable, carcinogenic and full of VOC’s (volatile organic compounds).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We generally deal with electronic bank transfer but we are able to take card payment through the website.
At present bank transfer or debit card is the preferred payment method. Unfortunately at present we do not accept Paypal due to high charges associated with this payment method.
WHAT DELIVERY METHOD DO YOU USE?
Delivery methods vary according to the item/s being shipped and the destination of the shipping. If you are outside of the UK and want to know more about international shipping please feel free to contact us for more information.
DO YOU SHIP WORLDWIDE?
Yes! We have shipped items all over the globe ranging from EU countries to the USA, Hong Kong and Australia. Wherever you are based we're sure we can ship our equipment to you. You can find out more by reading our Delivery page.
DO YOU OFFER FINANCE?
We can offer finance packages to UK residents only.
Finance terms are available for purchases where the value exceeds £250 (GBP).
Visit our gym equipment finance page to discover more about the benefits or use the calculator on each of the product pages to see what your repayments would be.
DO YOU OFFER ANY GUARANTEES?
Yes we do. We are confident in the quality of our equipment and offer a lifetime guarantee in cracking of frames. Visit our warranty page to see the full details.
IS YOUR UPHOLSTERY COVERED IN THE GUARANTEE?
The upholstery pads are covered by the warranty up to six months only.
There are many gym hazards which can rip or tear the fabric but we do use the strongest commercial grade upholstery we can find to give you some extra peace of mind.
WHERE ARE YOU BASED?
We are based in Edington, Somerset. Using a SAT NAV type in TA7 9BF which should take you to Suprema Industrial Estate. When entering the estate we are at the very back of the estate.
HOW CAN I CONTACT YOU?
You can either email us at email@example.com where we aim to respond to you as quickly as possible (usually within a couple of hours). Alternatively, you can telephone us on +44 (0) 1934 257061