Warranty Gym Equipment

 

PERFORMANCE, STRENGTH & CONDITIONING / STORAGE

Framework

All Kustom Kit framework carries a lifetime warranty against cracking of steel. Bending of steel is not covered under the warranty.  However, each issue will be dealt with on a case by case basis.  Surface finish is excluded from any warranty.

Parts

  • 2 Years: All rack attachments
  • 1 Year: All lifting platform components
  • 6 Months: Upholstery manufacturers cover only, excluded wear, wraps and embroidery

 

PLATE LOADED

Framework

All Kustom Kit  framework carries a lifetime warranty against breakage. Bending of steel is not covered under the warranty however each issue will be dealt with on a case by case basis. Surface finish is excluded from any warranty.

Parts

  • 2 Years: Linear bearings, rotational bearings
  • 1 Year: Spring loaded pins, handles, end caps
  • 6 Months: Upholstery manufacturers cover only, excluded wear, wraps and embroidery

 

SELECTORISED

Framework

All Kustom Kit  Framework (structural steel and welds) warranted for lifetime against defects in workmanship and materials under normal use. (Excluding surface finish)

Parts

  • 5 Years: Weight stack, selector shaft
  • 2 Years: Linear bearings, linear shafts (shafts require regular lubrication to protect against rusting and performance) Rotational bearings Pulley wheels (all sizes)
  • 1 Year: Spring loaded pins, selector pins Cable and cable parts, handles, end caps
  • 6 Months: Upholstery manufacturers cover only, excluded wear, wraps and embroidery

All of our other associated brands offer the following warranty

Parts

  • Standard 1 Year Parts. This covers all parts.
  • Standard 5 Years Frame Warranty. This covers the integrity of the steel sections of the frame. A replacement frame part is provided if required.
  • 1 Year Labour Warranty. This covers all parts which require replacement in the first 12 months.
  • Parts required due to malicious damage or misuse will be chargeable together with the required labour costs to fit the parts. – Excludes rust on frames + components.

 

OLYMPIC STATIONS, BENCHES & RACKS

Framework

All Kustom Kit  framework carries a lifetime warranty against breakage. Bending of steel is not covered under the warranty however each issue will be dealt with on a case by case basis. Surface finish is excluded from any warranty.

Parts

  • 2 Years: All rack attachments
  • 1 Year: Spring loaded pins, handles, end caps
  • 6 Months: Upholstery manufacturers cover only, excluded wear, wraps and embroidery

 

FREEWEIGHTS & BARS

Dumbbells and Plates

  • Standard 1 year warranty (not covered against misuse or abuse (details listed below)
  • Urethane dumbbells offer a 3 year warranty against manufacturing defects

The warranty does not cover:

  • Damage resulting from misuse or neglect.
  • Anything deemed to be normal wear and tear.
  • Damage resulting from items being used on inappropriate flooring, i.e. concrete, wood or especially hard surfaces. Suitable Rubber or EVA flooring is recommended to prolong the life of your free weight and functional equipment.
  • Damage resulting from Olympic Bumper Plates not being used on a suitable good quality Olympic Lifting Platform.
  • Any issues with superficial stickers, badges or end caps.
  • Damage resulting from throwing or dropping products that are not designed for this purpose, including but not limited to Dumbbells, Barbells and Kettlebells. Bent handles on Dumbbells is a clear sign of abuse and may exclude the product from the warranty.
  • Any issues with flooring resulting from regular exposure to direct sunlight or heat sources.